Archives: Furnace FAQ

Furnace maintenance generally take between an hour or two to perform. This can be affected by furnace age and how regularly your furnace gets serviced.

If you want to minimize the amount of time that the service call takes, having a well-lit and organized furnace room can help speed things along.

While we can take care of the installation prerequisites such as turning off the required breakers and natural gas lines, there are a few things that you can do to help streamline the process:

• Ensure there is nothing obstructing the path to your furnace or utility room
• Put pets in carriers or a separate room until the repairs are complete
• Make sure the light in your furnace/utility room is functional

We are happy to handle the installation of your new system, even if it was purchased through someone else, as long as it meets the Canadian Standards Code.

Each home has unique requirements that are suitable for different makes and models.

Our friendly sales staff would be happy to discuss which furnace is best for your home and budget.

There are a variety of factors that indicate that it is a good idea to replace your furnace. A good rule of thumb is if the cost of repairs are 50% or more than the cost of a new unit, or you are needing regular repairs and your furnace is nearing the end of its expected lifespan.

The lifespan of a gas furnace is usually between 10-20 years. Electric furnaces tend to last for 20-30. In order to get the most out of your furnace, regular maintenance and servicing is highly recommended.

We recommend doing maintenance on your furnace once per year, prior to being used, to ensure that your furnace is ready to meet the needs of your family.

With our Advantage Plus program, we will handle the scheduling of your maintenance so that you won’t have to remember. As an added bonus, you’ll also save 15% off repairs and maintenance.

It is common that regular service by a licensed professional is required. However, every warranty is different, and requirements from one may not be present on another. We recommend reading your furnace’s manual or contacting the provider of your furnace directly for more information.

Our staff are friendly and professional, and are able to work in any environment. However, to keep things efficient there are a few things you can do before we arrive:

• Ensure there is nothing obstructing the path to your furnace or utility room
• Put pets in carriers or a separate room until the repairs are complete
• Make sure the light in your furnace/utility room is functional

It is normal for your furnace to give off a burning smell when first turned on for the season. However, it is best to call a professional immediately if the smell persists or you smell any of the following odours:

• rotten eggs
• metallic smell
• burning plastic
• chemical smells

If you notice any of these smells in your home, you should contact us right away.